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Shipping:
Once your order is received, it will be dispatched within 24
hours. Depending on your location, orders may take 3-5 days to deliver.
All parcels/packages are delivered by renowned 3rd party Courier
services. Shipping costs are estimated by the size and weight of your entire
order and your location. Exact shipping costs are calculated in the shopping
cart and will be added to the order total before checkout.
Thedentaldealer.com will make every effort to deliver your
purchase according to the estimated delivery times however, we do not guarantee
in the event of unforeseen circumstances beyond our control that we will
deliver within this time frame.
We will deliver your products to the address indicated on your
Order Confirmation unless other special arrangements are made and agreed to by
us.
All items will be delivered by a receipted delivery which will
require a signature from you confirming receipt of these goods.
Thedentaldealer.com provide freight free delivery* for orders over
INR 2500. (Only applicable in India*)
Thedentaldealer.com will provide freight free delivery for orders
over the specified amount but are only applicable per delivery address.
Thedentaldealer.com reserves the right to make changes to the
freight-free policy without notice.
1. Our team conducts regular follow ups of the shipments with the
logistic team and shipment partners. In case of any delay, you may raise it
with our support team through an email or call. Certain products are procured
based on orders placed by you. In such cases, we try and split the shipment
with a clear communication about which products and how many quantities are
being shipped out to you. The invoice attached to the shipment will carry only
those product details.
In case the invoice and shipment does not match, please raise it
to our support team immediately. You can share a photo of an invoice and the
shipment by mail to [email protected]
2. In a situation where the shipment looks damaged, or the product
is damaged, please reject the shipment and inform our Support team about the
same by mailing the details to [email protected] along with a
snapshot of the damaged shipment/product. Our Support team will reach out to
you to pick up the damaged products and to send across a replacement shipment
to you
International
Shipping
Shipping amount paid by the
customer is calculated considering the following parameters:
· The country in which
the parcel has be delivered
· On the basis of the
volumetric weight (LxBxH) of the parcel divided by the per kg rate provided by
the courier company.
· The dead weight of the
parcel
thedentaldealer is not
liable for any custom clearance charges and the same has been mentioned on the
website itself. We pay the export taxes and shipping charges only. Customer can
be held accountable for the intake of those charges by the courier company. If
you do not wish to pay the clearance charges at the destination customs ,
your order will be returned back to us and refund will be processed after
deducting the forward, reverse shipping and other processing charges.